AI receptionist + website chat
Answer the question that decides the enquiry.
Respond to enquiries quickly and help visitors take the next step — using answers you have approved, with a clear handover to a person whenever it matters.
Most missed enquiries are not missed calls.
They are people with one small question — do you cover Redcar, can you come on a Saturday, roughly what does that cost — who will not fill in a form to ask it, and who will not wait until Monday for an answer.
An AI receptionist handles exactly that: the repetitive, factual questions that make up most of your inbound contact, using information you have approved, at whatever hour someone happens to be looking.
It is deliberately not a replacement for your team. Anything it has not been given an answer for, anything sensitive, and anything that needs judgement goes to a person — and the visitor is told that clearly rather than being stalled.
What we set up
Configured around your business, not a generic bot.
Approved answer set
Your services, areas, hours, pricing signals and the questions customers actually ask, written and signed off by you before anything goes live.
Clear handover rules
We define exactly what it must not attempt — anything requiring professional judgement, anything sensitive, anything outside scope — and what happens instead.
Enquiry capture
Name, contact details and what they need, captured in the conversation and delivered to your inbox or CRM rather than sitting in a chat log.
Website chat widget
Installed on your site, styled to match it, and fast enough not to hurt your page speed.
After-hours coverage
Evenings and weekends handled consistently, with honest expectations set about when a person will reply.
Review and tuning
We read the real transcripts after launch and improve the answers. This is the step most providers skip and the one that makes the difference.
Honest limits
What it does, and what it will not do.
AI is a useful service here. It is not our identity, and we will recommend it only when it solves a problem you actually have.
- It does
Answer factual questions
Hours, areas covered, services, process, what to expect — instantly and consistently.
- It does
Capture details
Turns an anonymous visitor into a named enquiry with context attached.
- It does not
Give professional advice
Clinical, legal, financial and safety questions are routed to your team, always.
- It does not
Replace your people
It handles the repetitive layer so your team spends time on the conversations worth having.
Price
Website chat from £295. AI receptionist from £495.
Website chat £295 setup. AI receptionist £495 setup, plus the usage cost of the underlying provider, which we show you at cost. Optional monthly tuning and support available.
Before you ask
Common questions
Will customers know they are talking to AI?
Yes. It introduces itself as the business's assistant. Pretending otherwise damages trust the moment someone notices, and people generally do notice.
What stops it inventing an answer?
It works from the approved information you supply. Questions outside that scope are handed to your team rather than guessed at. We test this before launch and review real transcripts after, because that is the only way to be confident about it.
Can it book appointments directly?
It can, when it is connected to a calendar — that is the CRM and booking automation service. On its own, the receptionist captures the enquiry and the preferred time for your team to confirm.
What happens to the conversation data?
We keep the intake flow to business information only and agree data handling, retention and access before connecting anything. Customer, patient and clinical records belong in your own systems, not in a chat widget.
Related services
Next step
Know what your website needs before you spend money on it.
Tell us about your business and what you want the website to achieve. We will reply with a practical starting point, the package that fits and any gaps worth fixing first.